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The customer doubled their volumes; the normal old-fashioned reaction would be: double the volume, double the size, we have to move to another building, build a new building… we said we are not going to do that. We will have a close look at how we can do it differently, how can we optimise the space through automation. That is how in the end we ended up here, with four times the volume in the same space and 40 per cent productivity improvement.
 Oscar de Bok, CEO of DHL Supply Chain (South and Southeast Asia)

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